PART 1 COMMUNICATING IN THE WORKPLACE
CHAPTER 1. Introduction to Technical Communication
True/False Questions
1. ______ Technical communication rarely focuses on the authors personal thoughts
or feelings.
2. _______ Technical documents are almost always designed for expert readers.
3. _______ Phone calls, conversations, and meetings have largely replaced the need
for written documents.
4. _______ Most technical writing is done in teams.
5. _______ All documents have some persuasive aspect.
6. _______ Employers seek technical communicators with portable skills.
7. _______ Technical communication includes digital media such as podcasts and
online videos.
8. _______ In the United States, most people read documents from beginning to end.
Fill-in-the-Blank Questions
9. __________-centered documents focus on what people need to learn, do, or
decide.
10. Four different types of technical communication documents are
______________, _______________, __________________, and
__________________.
11. Accessible and efficient technical documents include elements such as
______________ and __________________.