You are Bob Yeader, a Sales Manager of a small printing company. One of your sales people asked for a meeting. The meeting was difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said the work was too much and the customers too demanding. Where Pat used to be able to get all the work done in one week, there was now too much work. Your internal staff has noticed that Pat seems stressed. You wonder if customers are seeing the stress. Pat has been with your company for 15 years, but is ready to quit. You know that there is more work, after all there are more customers, and you recently put in place some new procedures and technology to make service to customers better and increase sales. Pat is the only one struggling; at least you thought so. You are wondering what your options are.
Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve the issue. Write a report correctly formatted of at least 250 words. Submit the report to the Dropbox. Remember to run the spelling and grammar check on your work before turning it in.