Chapter 5:
Describe and discuss the importance of the duties of the Director of Sales in a full service hotel.
Discuss why a one-stop contact is important for an association executive.
Discuss what is entailed in the job of a convention manager.
Discuss why communication is important between the sales department and other department and what type of communications occur.
Chapter 6:
Describe some actions or activities that might be classified as sexual harassment. What are the essential elements of a sexual harassment allegation?
List and discuss four state or federal laws that impact human resources in hotels today.