HSOp450 final exam
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Question 1.1. (TCO 1) Many tourism analysts predict that by the year 2020, on a global level, tourism will: (Points : 5)
more than double.
triple.
quadruple.
likely stay about the same as in 2000.
Question 2.2. (TCO 1) In the United States, the first scheduled international air travel was by: (Points : 5)
Pan American World Airlines.
Varney Airlines.
Allegheny Airlines.
Western Airlines.
Question 3.3. (TCO 2) Which of the following is NOT a job requirement for tourism? (Points : 5)
People person
Concern for customer’s comfort needs
Self-discipline
Statistical skills
Question 4.4. (TCO 2) According to the AH&LA, approximately _______ of lodging customers are business travelers. (Points : 5)
20 percent
30 percent
45 percent
65 percent
Question 5.5. (TCO 3) Which federal tourism agency in the United States is concerned with research and policy? (Points : 5)
United States Travel Industry Association
Office of Travel and Tourism Industries
United States Tourism Policy Administration
U.S. Travel Data Center
Question 6.6. (TCO 3) Because the airlines have steadily been decreasing the commission paid to travel agencies, the vast majority of agencies now charge a service fee. Which of the following is generally the most typical amount of this service fee? (Points : 5)
$10
$15
$20
$35
Question 7.7. (TCO4) Amtrak is promoting and upgrading passenger rail service. Which of the following is NOT true? (Points : 5)
Total passenger miles have grown since 1981.
In the northeast corridor, it is the dominant carrier.
It operates some commuter agencies under contract.
It operates without any government subsidy.
Question 8.8. (TCO4) Anthropography is a science through which we can: (Points : 5)
learn of humankind’s geographic settlements on the globe.
study the varieties of humans and their geographic distribution.
identify cultural achievements that are of interest to international tourists.
classify the varieties of races of humankind.
Question 9.9. (TCO5) The travel needs ladder of Pearce proposes that: (Points : 5)
there is a hierarchy of travel motives.
people start at different levels.
levels are changed during their life cycle.
all of the above.
Question 10.10. (TCO5) Which of the following is not one of the “extremities” of international traveler preferences? (Points : 5)
Order-disorder
Familiarity-novelty
Pleasurable-distasteful
Relaxation-activity
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Question 1.1. (TCO 6) Visitor days as a measure of demand is: (Points : 5)
the number of visitors arriving at a destination each day for a year.
visitor arrivalsÂ’ average length of stay.
number of days spent by visitors of one community/area in another destination.
expenditures by tourists in an area.
Question 2.2. (TCO 6) Seasonal fluctuations in demand are a problem in most areas. A recommended method of leveling out demand is to: (Points : 5)
intensify and develop the area’s best use.
slightly diminish quality of the area to reduce demand at peaks.
close down some hotels during the off-season.
increase multiple-use possibilities.
Question 3.3. (TCO 7) The main purpose of tourism policy is to: (Points : 5)
ensure maximum benefits to all the stakeholders of the destination.
raise the maximum in hotel taxes.
keep out undesirable visitors.
protect environmentally sensitive areas.
Question 4.4. (TCO 7) Which of the following factors contribute the least to the competitiveness of a tourism destination? (Points : 5)
Cost levels at the destination
The quality of service at the destination
Culture and history of the destination
Minimum wage levels at the destination
Question 5.5. (TCO 8) Which of the following is an example of tourism infrastructure? (Points : 5)
Roads
Public utilities
Parks
All of the above
Question 6.6. (TCO 9) Ecotourism is: (Points : 5)
environmentally friendly travel.
a tool for conservation.
ecologically responsible tourism.
all of the above.
Question 7.7. (TCO 10) Which of the following is not a use of travel research? (Points : 5)
To delineate significant problems for the manager
To aid in sales promotion
To create good will
To take the burden of decision-making from managers
Question 8.8. (TCO 10) Primary sources of data: (Points : 5)
include statistical data provided by the Census Bureau.
should only be gathered after secondary sources have been exhausted.
are free from investigator bias.
rely on the direct observation of physical phenomena in the gathering of data.
Question 9.9. (TCO 10) One of the advantages of using secondary sources of information rather than primary data is that: (Points : 5)
secondary sources are up-to-date as a rule.
secondary data are ordinarily in usable form.
secondary data usually can be gathered faster and at less expense.
secondary data are more accurate.
Question 10.10. (TCO 11) By the year 2020, international tourism is expected to grow: (Points : 5)
at a rate of about 4.3 percent per annum.
at a rate of 3.3 percent.
at a rate of 2.3 percent.
realistically, nowhere near the above estimates.
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Question 1. 1. (TCO1) Explain tourism. Successful tourism requires positive attitudes and contributions from several groups. Compare and contrast these groups and explain how each group views tourism. (Points : 20)
Question 2. 2. (TCO2) What opportunities do internship programs offer students? Discuss several tourism firms that offer internship programs. (Points : 20)
Question 3. 3. (TCO3) Explain why a hotel or restaurant should be a member of a state or regional tourism organization. Describe three compelling reasons. (Points : 20)
Question 4. 4. (TCO4) In what ways has the English Channel rail tunnel stimulated European tourism? (Points : 20)
Question 5. 5. (TCO5) Analyze the six categories of barriers to travel. Give examples of each category. (Points : 20)
Question 6. 6. (TCO6) You are given 10-year data (1998-2008) on the travel price index and demand for travel to an area. Describe two ways you could project demand for travel in 2015. Identify at least one advantage and one disadvantage of using each of the methods you presented. (Points : 20)
Question 7. 7. (TCO7) Explain the meaning and importance of competitiveness and sustainability in the management of a successful tourism destination. (Points : 20)
Question 8. 8. (TCO8) As director of sales for a large resort hotel, describe the marketing advantages of the hotel’s use of local exterior design, locally crafted furnishings and art objects, as well as featuring authentic indigenous entertainment. (Points : 20)
Question 9. 9. (TCO9) Describe in detail the guiding principles of ecotourism. (Points : 20)
Question 10. 10. (TCO11) Evaluate marketing. Explain the heart of the marketing concept. (Points : 20)