4/21/15
**Please answer all points with detail
Service Business Strategic Briefing Assignment on a Personal or Business Service Industry Business
Visit an assigned Service Industry Business (In person or Online as appropriate)
Provide the service providers location, day, date and time you visited.
Provide a description of your past experience with the service provider
Present the Service Business Strategy and Perspective
Describe and evaluate the service delivery process executed and demonstrated by the business, specifically addressing:
Service Environment
Service Quality
Service Customer Relationship Perspective
Service Product, Price and Promotion Executions
Service Recovery Process
Describe/profile the service business customers.
Identify and describe the service providers competitors and their competitive position
Provide a Specific and Detailed Assessment of the visited service providers service execution and competitive situation relative to course learnings. In addition, what do you recommend as changes or enhancements to the service providers business, business operations or business perspective?