1.
Which of the following statements is true of human capital?
A.
Human capital is an organization’s tangible asset.
B.
Motivation to deliver high-quality products and services is a part of human capital.
C.
It is easy to imitate or purchase an organization’s human capital.
D.
Human capital is standardized throughout all companies.
2.
Informal learning:
A.
is developed and organized by a company.
B.
is not required for the development of human capital.
C.
cannot be controlled by the employees.
D.
leads to the effective development of tacit knowledge.
3.
Which of the following is true of tacit knowledge?
A.
It is easily codified and transferred from person-to-person.
B.
Formulas and definitions are examples of tacit knowledge.
C.
Formal training and development programs limit the extent to which tacit knowledge can be acquired.
D.
It cannot be shared through employee personal interactions with peers, colleagues, and experts.
4.
A(n) _____ is an example of tacit knowledge.
A.
employee’s experience
B.
business process
C.
flowchart
D.
formula
5.
_____ refers to a systematic approach for developing training programs.
A.
Total quality management
B.
Continuous learning
C.
Training design process
D.
Orientation training program
6.
The fifth step in the training design process is to develop an evaluation plan that involves identifying:
A.
an appropriate training method.
B.
the requirements for training.
C.
employees with motivation and basic skills.
D.
the types of outcomes training is expected to influence.