1) The most common form of IT-enabled organizational change is automation.
2) Calculating paycheques and payroll registers, giving bank tellers instant access to customer deposit records are both examples of early automation.
3) A paradigm shift involves rethinking the nature of the business and the nature of the organization.
4) Many companies today are focusing on developing new information systems that will improve their business processes.
5) Work flow management is the process of streamlining business procedures so that documents can be moved easily and efficiently.
6) One of the most important strategic decisions that a firm can make is not deciding how to use information systems to improve business processes but rather understanding what business processes need improvement.
7) Work flow management (WFM) enables organizations to manage incremental process changes that are required simultaneously in many areas of the business.
8) Sevensigma is a specific measure of quality, representing 3.4 defects per million opportunities.
9) TQMconsists of setting strict standards for products, services, and other activities and then measuring performance against those standards.
10) The activities that go into producing an information system solution to an organizational problem or opportunity are called systems analysis.
11) The systems design would include a feasibility study to determine whether that solution was feasible or achievable from a financial, technical, and organizational standpoint.
12) Systems design is the analysis of the problem that the organization will try to solve with an information system.