Chapter 2 Quality Theory

1) A coherent group of general propositions used as principles of explanation for a class of phenomena is referred to as a(n) ________.

A) postulate

B) axiom

C) theory

D) corollary

E) hypothesis

2) An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies ________.

A) causality

B) normality

C) randomness

D) proactivity

E) synergy

3) The ________ of a theoretical model involves which variables or factors are included in the model.

A) why

B) what

C) how

D) who-where-when

E) which

4) The ________ of a theoretical model involves the nature, direction, and extent of the relationship among the variables.

A) why

B) what

C) how

D) who-where-when

E) which

5) The ________ of a theoretical model is the theoretical glue that holds the model together.

A) why

B) what

C) how

D) who-where-when

E) which

6) The ________ of a theoretical model is responsible for placing contextual bounds on the theory.

A) why

B) what

C) how

D) who-where-when

E) which

7) A theory that is generated by observation and description is said to have been developed by the process of ________.

A) deduction

B) abstraction

C) simulation

D) induction

E) supposition

8) Researchers use ________ to propose a model based on prior research and design an experiment to test the theoretical model.

A) supposition

B) deduction

C) induction

D) simulation

E) abstraction

9) The “14 points for management” were articulated by ________.

A) Philip Crosby

B) Joseph M. Juran

C) Genichi Taguchi

D) W. Edwards Deming

E) Armand Feigenbaum

10) Deming believed that poor quality resulted from ________.

A) poor management of the system for continual improvement

B) poor human resource management

C) consumer complacency

D) a lack of commitment on the part of management

E) poor engineering and design