BUSN 258 Customer Relations – All 8 Weeks Discussions
w1 dq1 Customer Service Impact
w1 dq2 Building Relationships
w2 dq1 Selling
w2 dq2 Listening
w3 dq1 Customer Contact
w3 dq2 The Web
w4 dq1 The Unreasonable Customer
w4 dq2 Trends
w5 dq1 Customer Feedback
w5 dq2 Customer Recovery
w6 dq1 Customer Expectations
w6 dq2 Customer Loyalty
w7 dq1 Emotional Labor
w7 dq2 Employee Empowerment