Chapter 2:
Question 1 – In what ways can information be helpful in logistics and supply chain management?
Question 2 – List the six general types of information management systems, and give one logistics application for each one that you’ve named.
Question 7 – Discuss the benefits and drawbacks of EDI.
Question 14 – Refer back to the logistical activities listed in Chapter 1; pick two that you’re interested in and research how they have been influenced by the Internet. Are you surprised by your findings? Why or why not?
Question 15 – From a logistical perspective, what are some of the differences between online and in-store retailing?
Chapter 7:
Question 4 – Define and describe the order cycle. Why is it considered an important aspect of customer service?
Question 7 – What are some advantages and disadvantages to checking all orders for completeness and accuracy?
Question 10 – What is pick-to-light technology and how can it improve order picking?
Question 11 – Discuss the order delivery stage of the order cycle.
Question 12 – How can customer service act as a competitive weapon?
Question 19 – Describe some of the key issues associated with measuring customer service