Question 1
1. One of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:
a.
apathy
b.
efficiency
c.
instrumentality
d.
the absence of entropy
1 points
Question 2
1. Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management function?
planning
meeting the competition
leading
organizing
1 points
Question 3
1. A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?
motivating
leading
controlling
organizing
1 points
Question 4
1. Hormel Foods had to recall 104,000 pounds of Stagg canned chililabeled “hearty beef with a kick of green chilies”after the kick turned out to come from the ground-up parts of a plastic handheld calculator. The recall was the application of which management function?
controlling
leading
motivating
organizing
1 points
Question 5
1. As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?
planning
organizing
leading
controlling
1 points
Question 6
1. The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of ____ because they supervise nonmanagerial employees.
supervising managers
top managers
first-line managers
middle-level managers
1 points
Question 7
1. How did the Industrial Revolution change jobs and organizations?
Managers realized the importance of synergistic tasks.
Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans.
Skilled jobs were performed in homes rather than in factories.
Managers realized the importance of customer relations.
1 points
Question 8
1. The goal of scientific management is to____.
make sure workers did not consider their work boring or repetitive
decreased wages for individual workers
eliminate conflict between workers and management
find the one best way to perform each task
1 points
Question 9
1. A contractor was feeling defeated because the job he was working on was so far behind schedule. As he looked at the job site, he saw one worker moving bricks by carrying two at a time from where they were unloaded to where they were needed. He saw another climbing up a ladder with a few shingles, climbing back down to get more, and then repeating the process. Which management process could be used to determine how the workers could perform their tasks more efficiently?
Time and motion studies
Resource assessments
Systems analyses
Cost-benefit analyses
1 points
Question 10
1. With integrative conflict resolution ____.
a third partys decision settles the conflict
both parties work together to create an alternative solution that includes shared preferences and integrates interests
both parties in the conflict are coerced into accepting a less-then-optimal solution
peer pressure determines the settlement of the conflict