BUS 230 WK 8 Assignment 2 – Perform Purchasing Agent Duties
Business is booming for Waters, Inc., a growing customer service fulfillment business. Most
of its business is coming from clients who once outsourced their customer service needs to
firms in India. A major client just signed a contract that will take effect in nine months. This
means there are only nine months to purchase the equipment and to train 75 new customer
service representatives. As a purchasing agent, you are tasked with getting the computer
equipment and software that the new agents will need to the specifications of both the client
and established company standards.
This assignment has three (3) distinct parts that are outlined below. This paper will be between
seven and ten (7-10) pages long. Label each part clearly.
Part 1: Need Identification and Specification
1. Create 10 to 12 questions that you will ask the client in order to determine the exact
hardware and software needs. Provide a brief rationale for asking the question.
Part 2: RFP
2. Write a request for proposal based on the needs and specifications identified during
the need and specification stage.
Note: You will have to fabricate the needs and specifications based on outside
research, e.g., standard computer specifications, basic software needs, etc.
3. Describe how and to whom you will distribute the RFP. Assume the company has a
requirement that minority-owned businesses must be included in the distribution of
the RFP.