· 3 out of 3 points
One technique associated with TQM is the use of ongoing training to achieve:
· Question 2
3 out of 3 points
In comparing the control mechanisms used by U.S. and European firms, it has been found that U.S. firms make greater use of _____ control, while European firms rely more heavily on _____ control.
· Question 3
3 out of 3 points
The internal control process differs from the external control in that the internal control:
· Question 4
3 out of 3 points
Today, MNCs taking a TQM approach are:
· Question 5
3 out of 3 points
A typical assessment center would involve simulation exercises that would include the following except:
· Question 6
3 out of 3 points
In Japan, what should be done is called _____, while what one really feels, which may be quite different is _____.
· Question 7
3 out of 3 points
An organizational strategy and the accompanying techniques that result in the delivery of high-quality products or services to customers is referred to as:
· Question 8
3 out of 3 points
Researchers found that _______ teams featured higher team orientation, flatter organizational hierarchies, and more open-minded and informal work attitudes.
· Question 9
3 out of 3 points
Visits by top executives to overseas affiliates or subsidiaries is a common form of:
· Question 10
3 out of 3 points
When the subsidiary is selling new products in growing markets, _____ decision making is more likely.
· Question 11
3 out of 3 points
In domestic situations, when competition increases, management will:
· Question 12
3 out of 3 points
The external control process differs from the internal control in that the external control:
· Question 13
3 out of 3 points
A(n) _____ is an evaluation tool that is used to identify individuals with the potential to be selected or promoted to higher-level positions.
· Question 14
3 out of 3 points
Two common ways of looking at how MNCs control operations are:
· Question 15
3 out of 3 points
The process of evaluating results in relation to plans or objectives and deciding what action, if any, to take is referred to as:
· Question 16
3 out of 3 points
Content-oriented theories examine motivation in more general terms and are more useful in creating a composite picture of employee motivation in _____.
· Question 17
3 out of 3 points
In work motivation, factors internally controlled, such as responsibility, achievement, and the work itself are referred to as:
· Question 18
3 out of 3 points
The top-ranking goal for professional technical personnel from various countries is:
· Question 19
3 out of 3 points
Nevis suggested that a Chinese hierarchy of needs would have four levels, which from lowest to highest would be:
· Question 20
3 out of 3 points
A worker’s QWL is directly related to his or her country’s:
· Question 21
3 out of 3 points
The theory that focuses on how individuals go about setting goals and responding to them and the overall impact of this process on motivation is:
· Question 22
3 out of 3 points
_____ theory holds that individuals can have a need to get ahead, to attain success, and to reach objectives.
· Question 23
3 out of 3 points
The two-factor theory of motivation holds that two sets of factors influence job satisfaction. These are:
· Question 24
3 out of 3 points
Work-motivation in terms of what arouses, energizes, or initiates employee behavior are explained by:
· Question 25
3 out of 3 points
The desire to fulfill one’s basic needs of food, clothing, and shelter are included in:
· Question 26
3 out of 3 points
The first assumption about the motivation process is that it is:
· Question 27
3 out of 3 points
The two-factor theory was formulated by well-known work-motivation theorist:
· Question 28
3 out of 3 points
In work motivation, factors controlled by the organization, such as conditions, hours, earnings, security, benefits, and promotions are referred to as:
· Question 29
3 out of 3 points
Maslow postulated that everyone has five basic needs, which constitute a need hierarchy. In ascending order, beginning with the most basic, they are:
· Question 30
3 out of 3 points
According to the two-factor theory, efforts to motivate human resources must provide recognition, a chance to achieve and grow, advancement, and ______.