QUESTION 1
1.
According to McConnell, the most frequently cited reason for employees leaving their jobs relate largely to
a
an inability to get along with coworkers
b
family relocation
c
quality of supervision
d
transportation and parking costs
0.5 points
QUESTION 2
1.
When unemployment rates are low and there is a restricted pool of talent to draw from
a
the organization’s weaker performers tend to resign and move on
b
it becomes difficult to attract and retain the right people
c
it is time to start luring the appropriate people from other organizations
d
the organization can make do with a smaller recruiting function
0.5 points
QUESTION 3
1.
An innovative and creative supervisor is one who
a
strongly believes that his or her idea is unique
b
rarely fails at any undertaking
c
is inspired to act on problems when they become unavoidable annoyances
d
believes there is a better way and is always sensitive to its possibility
0.5 points
QUESTION 4
1.
To improve retention of employees, supervisors can consider
c
utilizing transformational leadership behaviors
b
easing up on assignments and generally making life easier for employees
c
promising employees that their jobs will never be eliminated
d
lowering performance standards
0.5 points
QUESTION 5
1.
The process of checking the references of an applicant should
a
be accomplished by the interviewing supervisor
b
involve direct conversation with the applicant’s past supervisor
c
be undertaken by the human resources department
d
be initiated before the applicant is interviewed
0.5 points
QUESTION 6
1.
The job/position description summary statement includes all of the following EXCEPT
a
the purpose of goal of the position
b
the name of the position’s supervisor or manager
c
the condensed responsibilities of the position
d
the title of the job
0.5 points
QUESTION 7
1.
For a supervisor’s job/position description, the “scope of authority” will ordinarily include
a
how the supervisor must deal with other supervisors
b
the supervisor’s upward reporting requirements
c
the extent to which the supervisor can make decision without consulting superiors
d
how much responsibility goes with the supervisor’s authority
0.5 points
QUESTION 8
1.
The primary thrust of federal and state employment legislation is to
a
ensure that applicants with special needs are given preference in hiring
b
identify organizations that are hiring undocumented workers
c
ensure that hiring, retention, and promotion decisions are made only on the basis of the ability of an employee to do the job
d
ensure the hiring of individuals who possess the appropriate personality characteristics
0.5 points
QUESTION 9
1.
Overall, a job/position description can be considered
c
a permanent record specifying how the job must always be done
b
a highly detailed rendering of all of the incumbent’s duties
c
a versatile document that can be put to several productive uses
d
a description of the attitude and personality requirements of the position
0.5 points
QUESTION 10
1.
Under the Age Discrimination in Employment Act (ADEA)
a
An employer can mandate retirement for all workers at a specific age
b
an employer can ask no questions related to age
c
the various states’ child labor laws are altered
d
the threshold for legal protection against age discrimination is age 40
0.5 points
QUESTION 11
1.
The expenses associated with an ill-considered hiring choice is likely to include all of the following EXCEPT
a
the cost of recruiting and training a replacement
b
possible unemployment compensation expense
c
increase in the human resource department’s overhead costs
d
time and productivity lost while the position is vacant
0.5 points
QUESTION 12
1.
Frequent job changes appearing on an applicant’s application or resume mostly likely means
a
the applicant would be an excellent selection for employment because of his/her diverse background
b
little to nothing because past performance doesn’t relate to future performance
c
the applicant has been unable to get along with supervisors and coworkers
d
the applicant will need little training to become a productive employee
0.5 points
QUESTION 13
1.
An appropriate performance standard does all of the following EXCEPT
a
describe a level below which performance is not acceptable
b
directly or indirectly works to benefit customers
c
provides a challenge but is attainable by most incumbents
d
set the required job output at a maximum level of attainment to motivate employees
0.5 points
QUESTION 14
1.
Degrees of independence in job descriptions are expressed for the purpose of
a
advising the incumbents of where to look for specific instructions
b
advising whether the job includes any supervisory or administrative functions
c
tell the employee how to organize his or her daily work
d
provide written instructions for new or difficult tasks
0.5 points
QUESTION 15
1.
Improving the selection of new employees is an integral part of
a
improving customer service
b
effectively controlling the costs of benefits
c
educating supervisors in recruiting methods
d
maintaining a professional recruiting function
0.5 points
QUESTION 16
1.
Common barriers to creativity ordinarily include all of the following EXCEPT
a
fear of failure
b
prejudgment of ideas
c
loose controls and generous budgets
d
restrictive policies, rules, rituals and procedures
0.5 points
QUESTION 17
1.
Which of the following represents an uncontrollable type of employee turnover?
a
an employee resigns to take a new position
b
an employee is released for failure to pass the probationary period
c
an employee leaves for more money at a competitor
d
an employee leaves for retirement
0.5 points
QUESTION 18
1.
In determining the applicability of the Americans with Disabilities Act (ADA) to any particular employee, the department supervisor:
a
May ask about a job applicantÂ’s medical conditions during the interview process.
b
Is not required to hire an individual who is unable to perform all functions listed on the job description.
c
Ifsuspecting the presence of a disability but one has not been declared, ask the employee for specific information.
d
May ask a candidate if specific accomodations are needed to perform the essential duties of the position
0.5 points
QUESTION 19
1.
Which of the following statements about the Fair Labor Standards Act is TRUE?
1
FLSA requires time and one-half base pay for working holidays
2
FLSA establishes a federal minimum wage
3
FLSA mandates overtime pay for both exempt and non-exempt employees
4
FLSA has exceptions for healthcare managers,administrators, and executives to receive overtime pay
0.5 points
QUESTION 20
1.
Which of the following statements regarding Family and Medical Leave Act (FMLA) is TRUE?
2.
1Employees can receive up to 12 weeks of paid leave during any 12-month period
2 Employees must continue to receive healthcare benefits while on FMLA leave
3 Employees must continue to accrue vacation, sick time, and seniority while on FMLA leave
4 Employees may use FMLA leave to provide health care for a grandparent