Trident ITM301 full course ( all cases and SLPS +discussions)

Trident ITM301 all cases and SLPS

Module 1 – Case

DATA, INFORMATION, AND ORGANIZATIONAL KNOWLEDGE

Assignment Overview

Every company has, to a greater or lesser extent, an information subsystem — that is, a means by which it gathers data, interprets it, and makes it available to employees through a distribution system. Whether we are talking about marketing information, cost projections, accounting results, or internal quality reports, every company depends on knowledge to support its planning, decision making, and control.

So how does knowledge fit into the picture? The emergence of the field called knowledge management in the last 10 years or so has highlighted some key propositions:

· All organizations are storehouses of knowledge that operate in information-rich environments made up of people and things both inside and outside the organization itself

· Organizations organize, interpret, and evaluate this information to solve organizational problems

· Knowledge is the primary mechanism for processing and utilizing information

· People’s brains are the key knowledge resource of any organization

· Codified knowledge stored in books, audio and video tapes, and computer systems can be an important knowledge resource as well

· There are organizational processes and strategies generally and IT management processes and strategies in particular that can significantly enhance the ability of organizations to use their knowledge resources to solve organizational problems effectively

Several of these themes will come up again in later modules in this course. But by way of introduction to the subject, let’s take a look at some views of how knowledge works (these are the REQUIRED readings):

Leonard, D., & Swap, W. (2005). The Knowledge Coach. HBS Working Knowledge. Retrieved from:.hbs.edu/item/4562.html”>http://hbswk.hbs.edu/item/4562.html

Levinson, M. (2007). Knowledge Management Definition and Solutions. Retrieved from:.cio.com/article/print/40343″>http://www.cio.com/article/print/40343

Wiig, K.M. (N.D.) On The Management of Knowledge. The Wiig Group. Retrieved from.km-forum.org/wiig.htm”>http://www.km-forum.org/wiig.htm

Case Assignment

For this case assignment (1) read through the three articles then (2) select any one IS theory listed at: .byu.edu/wiki/Main_Page”>http://istheory.byu.edu/wiki/Main_Page

and read about that theory in-depth, then (3) write a 3-4 page essay that discusses how data, information and knowledge are applicable in the context of that theory, or vise-versa. Be sure your discussion demonstrates that you understand the meanings and differences between data, information and knowledge. In your discussion give a real-world example of data, knowledge and information in the context of your theory and provide some commentary on that scenario as to what was done right, what could be better to achieve a better outcome.

Assignment Expectations

Your assignments will be graded following these expectations:

· Precision: the questions asked are answered.

· Clarity: Your answers are clear and show your good understanding of the topic.

· Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module.

· Critical thinking: It is important to read the required readings posted in the background material plus others you find relevant. Your paper should include important concepts from these readings and incorporate YOUR reactions and examples that illustrate your reflective judgment and good understanding of the concepts.

· Your paper is well written and the references are properly cited and listed (refer to TUI guidelines.trident.edu/files/Well-Written-Paper.pdf”>http://support.trident.edu/files/Well-Written-Paper.pdf)

· Your paper meets the page requirements not counting the cover page or the references pages.

When your paper is done, send it in.

Module 1 – SLP

DATA, INFORMATION, AND ORGANIZATIONAL KNOWLEDGE

The purpose of the Session Long Project in Trident University classes is to give you the opportunity to explore the applicability of the Module to your own life, work, and place in space and time, and to experiment with the Module to see how the otherwise academically rigorous presentation of a topic may, with more or less work and/or trauma, become “up close and personal”. This is done in a number of different ways — sometimes cumulative papers, sometimes practical hands-on experimentation with a tool of some sort, sometimes reflections on a place of work or life. The common thread is personal application, aimed at demonstrating a cumulative knowledge and understanding of the course’s material.

For this module, the Project will take the form of encounters with online Internet-based resources of various forms but with the purpose of identifying different types of information systems that are being used in the real world.

Here you can find information about the different types of information systems available out there.

Introduction to Information Systems. Retrieved from .oum.edu.my/oum/v3/download/CBAD2103.pdf”>http://www.oum.edu.my/oum/v3/download/CBAD2103.pdf and.freetutes.com/systemanalysis/types-of-information-system.html”>http://www.freetutes.com/systemanalysis/types-of-information-system.html

After reading the definitions and browsing these web sites PC Magazine, .pcmag.com/”>http://www.pcmag.com/and CIO.com, .cio.com/”>http://www.cio.com/ for real applications of information systmes, do the following:

Please write a 2-3 page paper, structured as follows (please use these headings):

· Define an information system and types of information systems

· Provide three examples of information systems used in real life (from your experience or from the sites you visited) and tell us what type of information systems they (for example, an information system used by a cashier in a grocery store is a transaction processing system because it registers all the transactions).

· How this is related to the learning objectives of this module?

SLP Assignment Expectations

Your assignment will be graded following these expectations:

· Precision: the questions asked are answered.

· Clarity: Your answers are clear and show your good understanding of the topic.

· Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module.

· Applicability: once you complete the practical exercise, such as the visit to a web site or program testing, you correctly relate it to the theoretical concepts and the learning objectives of the module.

· Your paper meets the page requirements not counting the cover page or the references pages.

Module 2 – Case

DECISION MAKING AND INFORMATION POLITICS

Assignment Overview

In this case we investigate the technology-related decision making in organizations.

· We start by introducing the objective of governance specific to the information technology function and services.

· Next, we offer to you the fundamental battle in technology managementthe constant tug-of-war between centralization and decentralization.

· We then provide several examples of how real-world organizations have reconciled their choices in how to structure themselves.

· Next, we present an overview of decision making processes and some of the methods for making decisions.

· Finally, we present insight into the complexity of real-world choices highlight the politics of information

Before writing-up the essay for this case, read and review the following documents (we recommend in this same order):

1. Objective of IT governance: .intosaiitaudit.org/intoit_articles/25_p30top35.pdf”>http://www.intosaiitaudit.org/intoit_articles/25_p30top35.pdf

2. Centralization versus Decentralization:.ppcwg.org/images/files/Federated%20Model%20White%20Paper.pdf”>http://www.ppcwg.org/images/files/Federated%20Model%20White%20Paper.pdf

3. Different models / Roundtable discussion: .educause.edu/ir/library/pdf/EDU03184.pdf”>http://net.educause.edu/ir/library/pdf/EDU03184.pdf

4. IT Governance Structure for a public child-welfare agency: .ppcwg.org/information-management-key-processes-governance-structure.html”>http://www.ppcwg.org/information-management-key-processes-governance-structure.html

5. University of South Florida IT Governance Structure: .usf.edu/policies-and-procedures/pdfs/policy-0-512.pdf”>http://generalcounsel.usf.edu/policies-and-procedures/pdfs/policy-0-512.pdf

6. Overview of Decision Making: .enotes.com/business-finance-encyclopedia/decision-making”>http://www.enotes.com/business-finance-encyclopedia/decision-making

7. Main methods of business decision-making: .net/business/organisation/decisionmaking.htm”>http://tutor2u.net/business/organisation/decisionmaking.htm

Case Assignment

Write a 4-5 page essay describing the IT governance structure and decision-making processes in your organization. Include a discussion on the strengths and weaknesses of your organizations circumstances and present and justify one specific improvement you would make to either the structure or a process; be sure to apply the concepts and use the terminology provided in the readings.

Assignment Expectations

Your assignments will be graded following these expectations:

· Precision: the questions asked are answered.

· Clarity: Your answers are clear and show your good understanding of the topic.

· Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module.

· Your paper meets the page requirements not counting the cover page or the references pages.

Module 2 – SLP

DECISION MAKING AND INFORMATION POLITICS

One of the most critical problems faced by the information technology department in virtually every organization is how to provide effective help to end-users facing problems with the technology. The help desk is the point at which every frustration, every concern, and every mistake known to humanity is brought for resolution. Typically staffed by lower-level and often new personnel, help desks often have a reputation for minimal service and buck-passing. It shouldn’t be this way, and doesn’t have to be; there’s a lot of information out there about how to effectively manage and coordinate help services, and a great deal of information about how important is to do so. But like many aspects of IT, this knowledge doesn’t always make it into the field in many organizations.

A while ago, TechRepublic ran a series on how to set up and manage help desks. You can read the series here:

“Setting up a successful help desk–physical considerations” (.techrepublic.com/article/setting-up-a-successful-help-desk-physical-considerations/”>http://www.techrepublic.com/article/setting-up-a-successful-help-desk-physical-considerations/) and

“Try these efficiency strategies when setting up a successful help desk” (.techrepublic.com/article/try-these-efficiency-strategies-when-setting-up-a-successful-help-desk/”>http://www.techrepublic.com/article/try-these-efficiency-strategies-when-setting-up-a-successful-help-desk/).

For this SLP you are expected to evaluate in a 2-3 page paper, the best strategies for a successful help desk within an organization. Identify three (3) best practices and provide some examples on how and why those strategies are important. Because this is a SLP, you are expected to discuss the topic with practical approach. Do you have experiences that you can describe about user support (as a user or as an IT person)? why were they good or bad? what suggestions do you have?

SLP Assignment Expectations

Your assignment will be graded following these expectations:

· Precision: the questions asked are answered.

· Clarity: Your answers are clear and show your good understanding of the topic.

· Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module.

· Your paper meets the page requirements not counting the cover page or the references pages.

Module 3 – Case

COMPUTER TECHNOLOGY AND THE NETWORKED ORGANIZATION

Assignment Overview

The case for this module intends to ensure that you can: (a) describe the general structure of a computer network, (b) present some typical procedures for securing and maintaining networks, and (c) identify the links between the technological components and the overall sociotechnical framework of the firm.

Before writing-up this case, read and review the following documents (we recommend reading in this same order):

1. Network Structure: .pcmech.com/article/network-structure/”>http://www.pcmech.com/article/network-structure/

2. Breeding, M. (2013). Designing and Building the Best Small Office Network From the Ground Up. Network Computing. Available at.networkcomputing.com/netdesign/soho1.html”>http://www.networkcomputing.com/netdesign/soho1.html

1. CISCO (2010). Internetworking Technology Handbook. Retrieved from.cisco.com/wiki/Internetworking_Technology_Handbook”>http://docwiki.cisco.com/wiki/Internetworking_Technology_Handbook

2. Network Structure Design: .geeksnerds.co.uk/it-support/computer-network/”>http://www.geeksnerds.co.uk/it-support/computer-network/

3. Paquet, C. (2013). Network Security Concepts and Policies. CISCO Press. Section on Security Policies. Available at .ciscopress.com/articles/article.asp?p=1998559&seqNum=3″>http://www.ciscopress.com/articles/article.asp?p=1998559&seqNum=3

4. Ten steps to securing Networks: .techworld.com/security/1862/ten-steps-to-secure-networking/”>http://howto.techworld.com/security/1862/ten-steps-to-secure-networking/

5. Sociotechnical systems in the 21st century:.bayswaterinst.org/storage/Sociotechnical%20systems%20theory%20in%20the%2021st%20Century.pdf”>http://www.bayswaterinst.org/storage/Sociotechnical%20systems%20theory%20in%20the%2021st%20Century.pdf

6. Sociotechnical knowledge creation and storage in organizations:.iriboffice.com/LinkClick.aspx?fileticket=6n0yNKnHr5A%3D&tabid=245&mid=636″>http://www.iriboffice.com/LinkClick.aspx?fileticket=6n0yNKnHr5A%3D&tabid=245&mid=636

Case Assignment

Now, imagine you are starting a new business; you are opening a medium-sized food store in your hometown. (if a food store does not suit you, then any similar-sized business is fine for this assignment.) Specifically, you now must design the technology and networking architecture for your business.

For this case, write a 4-5 page description and justification for the technology and network architecture you decide upon and design. Be sure to articulate the structure, your procedure for securing and maintaining the network, and discuss and rationalize the sociotechnical linkages that you design between your organization and the technology.

Assignment Expectations

Your assignment will be graded following these expectations:

· Precision: the questions asked are answered.

· Clarity: Your answers are clear and show your good understanding of the topic.

· Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module.

· Your paper meets the page requirements not counting the cover page or the references pages.

Module 3 – SLP

COMPUTER TECHNOLOGY AND THE NETWORKED ORGANIZATION

This assignment is different from the previous ones. This time, you’re going to create your own web content. For this assignment, you are to try to create your own wiki and focus on discovering and understanding benefits of this contemporary content delivery tool.

This reading will give you some ideas of the use of wikis within organizations:

Grace, P. L. (2009). Wikis as a knowledge management tool. Journal of Knowledge Management, 13(4), 64-74. Retrieved from .csd.auth.gr/mtpx/km/material/JKM-13-4b.pdf”>http://lpis.csd.auth.gr/mtpx/km/material/JKM-13-4b.pdf

One popular site that allows you to create your own personal wiki is: .com/”>http://pbwiki.com/. Other similar sites are listed here: .wikipedia.org/wiki/Comparison_of_wiki_software”>http://en.wikipedia.org/wiki/Comparison_of_wiki_software

If for some reason you cannot create your own wiki, you can also look for existing wiki sites for evaluation. Here you have a nice list of them: .econsultant.com/top-best-wikis-websites.html”>http://lists.econsultant.com/top-best-wikis-websites.html

Then write a 2-3 page paper, structured as follows (use these headings):

· What is a wiki and how can be useful for an organization?

· Select ONE of the products that allows you to create a wiki and describe it in detail.

· Identify ONE organizational goal that would be supported by this wiki.

· What features would you offer in the wiki to support that organizational goal?

· How this is related to the learning objectives of this module?

SLP Assignment Expectations

Your assignment will be graded following these expectations:

· Precision: the questions asked are answered.

· Clarity: Your answers are clear and show your good understanding of the topic.

· Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module.

Module 4 – Case

ELECTRONIC AND MOBILE COMMERCE

Assignment Overview

Everyday sales items purchased online like soaps, juices, shampoos etc. have almost doubled between the year 2006 and 2010 and it is expected that these figures will keep doubling by 2014. Few years back, e-commerce was not expected to be what is now. It is clear that all bueinesses need to provide online services sooner or later to remain in the market. The same is true for mobile commerce.

In order to identify what businesses need to do to start their online presence, go over the background readings and any other elective readings you find useful.

When you have read the articles listed in the background material and any other relevant reading you could find, imagine that you want take advantage of the Internet and communication technologies for your business.

“Tools and strategies needed to follow in order to implement electronic and mobile commerce in businesses”

Case Assignment

For this case, write a 4-5 page description of the steps businesses need to follow to create an online presence, the required skills and tools and the opportunities and challenges of electronic and mobile commerce.

Assignment Expectations

Your assignments will be graded following these expectations:

· Precision: the questions asked are answered.

· Clarity: Your answers are clear and show your good understanding of the topic.

· Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module.

· Your paper meets the page requirements not counting the cover page or the references pages.

When your paper is done, send it in.

Module 4 – SLP

ELECTRONIC AND MOBILE COMMERCE

In this assignment you will evaluate real examples of electronic and mobile commerce that have changed your experience as a consumer. Filling out this table should be easier if you relate to the different industries as a “consumer”.

Please fill out the rows of this table making it a document of 2-3 pages. The first row is just an example of the exercise.

Industry

Brief description of the E-commerce and/or M-Commerce model in the industry

Website Examples

Education and Training

Continuing education is costly and just keeping up-to-date with advances often requires taking training courses and traveling to conferences. In the last 5 years continuing education in many fields has been moving online faster. It is estimated that by 2016 over 50 percent of doctors for example, will be building their skills through online learning. Companies such as Cisco save millions by moving training to the Internet.

Fully online accreddited PhD granting university:.trident.edu/”>www.trident.edu

Auto

Etertaiment

Financial

Retail

Travel

Any other Industry

Write a conclusion paragraph about how these websites have changed your consumer behavior.

SLP Assignment Expectations

Your assignment will be graded following these expectations:

· Precision: the questions asked are answered.

· Clarity: Your answers are clear and show your good understanding of the topic.

· Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module.

· Your paper meets the page requirements not counting the cover page or the references pages.

Module 5 – Case

INFORMATION SECURITY AND ETHICS

Assignment Overview

Taking care of information falls to those who own the information to develop ethical guidelines about how to manage it. Treating sensitive corporate information as a valuable resource is good management. Building a corporate culture based on ethical principles that employees can understand and implement is responsible management. Organizations should develop written policies establishing employee guidelines, procedures, and organizational rules for information.

Epolicies typically include: Ethical computer use policy, Information privacy policy, Acceptable use policy, email privacy policy, Internet use policy, and Anti-spam policy.

Case Assignment

In this assignment you are expected to read the required readings listed in the background material and at least one other elective reading.

When you complete the readings, write a 4-5 pages paper addressing the topic:

Policies and procedures that organizations should implement to protect themselves

In your paper, be sure to include:

· What are security policies or e-policies?

· Explain three security policies that you would primarily recommend to an organization to have and why?

· How security policies should be implemented in organizations?

Assignment Expectations

Your assignment will be graded following these expectations:

· Precision: the questions asked are answered.

· Clarity: Your answers are clear and show your good understanding of the topic.

· Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module.

Module 5 – SLP

INFORMATION SECURITY AND ETHICS

In this assignment you are expected to fill out the following table in a 2-3 page document:

Security Threat

Description of the security threat and its impact to organizations. Provide an example.

What can organizations do to keep their information secure from each threat? Make sure you discuss both: technology tools (software or hardware) as well as the organizational strategies (policies, leadership, training, etc.).

Computer Virus

Description:

Impact:

Example of a Computer Virus:

Technology (software, hardware):

Organizational strategies (policies, leadership, training, etc.)

Adware

Spyware

Trojan

Sniffer

Any other threat

SLP Assignment Expectations

Your assignment will be graded following these expectations:

· Precision: the questions asked are answered.

· Clarity: Your answers are clear and show your good understanding of the topic.

· Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment and the learning objectives of the module.

· Your paper meets the page requirements not counting the cover page or the references pages.

ITm301 all discussions

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Knowledge-Sharing Tools Subscribe

We live in an information age when infinite quantities of facts are widely available to anyone who can use a computer. We all have now the difficult task to compete in this information age where knowledge sharing within an organization could make a difference.

In your first posting, you are expected to provide one example of some kind of information technology tool that helps organizations share knowledge. Here you have a website that could give you some examples. http://www.kstoolkit.org/KSTools Describe the knowledge sharing tool and discuss its benefits.

In your second posting comment on the different knowledge sharing tools presented by your classmates and compare and contrast at least two with yours. Highlight the ability to share knowledge.

Module 2 Discussions

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Decision Making and Information Politics Subscribe

As IT applications become more reutilized all across the board, one of the interesting features are the occasional employees who know more than the IT staff about some critical thing, often many of them. Communication between staff and IT then becomes much more complicated, because the balance of power between the two groups based on the dependence of staff on IT for help and support breaks down. While there is certainly nothing wrong with knowledge about technology it can lead to mixed messages, confused goals, feelings of lack of appreciation and lack of support, and generally less than effective maintenance of IT across-the-board. We certainly don’t want to discourage our staff from acquiring technical knowledge, but we also don’t want them to use that knowledge as a political weapon against IT’s control of IT. Or do we? Maybe it’s a good thing to have a level of stress between staff and IT if it serves to keep both groups on their toes and trying to outdo each other.

At any rate, user support isn’t just looking after the least technological staff; increasingly, it’s also providing for the power users, and those who would be power users. Have you had any experience with this knowledge-based tension between staff and IT? Even if you haven’t, can you see how it could be a problem? What should we be doing about it?

We’ll be interested in your ideas here.

(Note: Students are STRONGLY encouraged to respond to each others posts and to ask each other questions based on their posts. Obviously, the earliest posters will have to respond to the “seed” question to get the discussion started. But subsequent posters should read through all the previous responses and can respond to something in a previous post rather than the “seed” question. For example, if you have had a similar problem as a previous poster or disagree with a point that a previous poster made, you can respond directly to the previous poster and get credit for participating in the discussion.)

Module 3 Discussions

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Module 3 Discussion Subscribe

Information Politics: By “politics”, we mean here the processes by which scarce resources are allocated and distributed. For example, information systems can be as simple as a spreadsheet used to keep track of a budget or as complex as a system to track battlefield information in a war zone. What is your experience(s) with some of the “Politics of Information” and how they can be used to facilitate organizational purposes? (Or in some instances, hinder them?)

Module 4 Discussions

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Module 4 Discussion Subscribe

What do you think are the most important devices or systems to enhance network security? For example; biometrics, anti-virus software, common access cards, login authentication, etc. Why do you think your choice of device or system is important?

Module 5 Discussions

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Module 5 Discussion Subscribe

Technology can give us answers as fast as we can type. It can also vastly increase communication instantlyboth within an organization and from company to company. Knowledge, as they say, wants to be freebut if it’s knowledge that your company plans to sell, or that concerns something that they want to sell, “free” may not be the optimal price. On the other hand, if you cut off this flow of informal communication, you may miss sharing in crucial pieces of information that those who remain connected to the informal network can pick up.

Is there some kind of optimal strategy that a company can employ to receive benefits from informal information sharing (both within and outside) while avoiding the associated potential costsor do we just have to accept that this kind of information flow is a kind of lottery distributing wins and losses across participants more or less at random depending on who is where when and who shares what with whom? I’d appreciate both your thoughts on strategy and any experiences that you’ve had illustrating these situations and the lessons you learned from them.

Module 6 Discussions

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Reflect on Course Concepts Subscribe

Given the readings and assignments in the course, identify and briefly discuss two important concepts from this course that are applicable to your degree.

You can also include here any comments and suggestions about this course that you would like to highlight.

Thank you for your reflections! They help us all for continuous assessment and improvement of the learning experience.

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